User
agreement

1. Basic terms

а) Website – a set of Internet pages containing text information, images, audio, video materials, and other protected results of intellectual activity and means of individualization of an Individual entrepreneur Ivashkova Maria Valeryevna, owned by her, access to which on the Internet is provided at the network address: dr-ivashkov.com.

b) The Site Administration is an Individual entrepreneur Ivashkova Maria Valeryevna, registered in accordance with Russian legislation (TIN 773468307962, OGRNIP 322774600516887).

c) User Agreement – this document with all amendments and additions, located on the Website at the web address: dr-ivashkov.com.

d) User – any capable individual who has visited the Site and uses the information provided on the Site in order to purchase Goods and/or use the Services offered on the Site;

e) Buyer – a user who has paid for an Order for the purchase of Goods on the Website and/or has applied for Online consultations;

f) Services/service — information and consulting services for providing explanations and recommendations to the user in the treatment of oncological diseases, as well as in the field of reconstructive and plastic surgery remotely in the form of online consultations. The content, target audience, prices of online consultations, and other necessary information about the Services are posted by the Administration on the Website at the network address: dr-ivashkov.com/.

g) Online consultation – a session of remote communication between the Site Administration and the User related to the provision of Services on a topic of interest to the User, conducted using information and telecommunication communication channels on the Internet in real time.

h) Personal data – any information related directly or indirectly to a specific or identifiable individual (subject of personal data), voluntarily indicated by him when applying for the use of Services and/or when placing an Order for the purchase of Goods on the Site. Personal data is stored in the database of the Site Administration (using services and programs that provide reliable protection against unauthorized access by third parties) and is subject to use exclusively in accordance with this document, the Privacy Policy and the current legislation of the Russian Federation;

i) Goods – items presented in the online store on the Website at the network address: dr-ivashkov.com/shop/, and intended for sale to Buyers;

j) Order – a Buyer’s request for the purchase of Goods generated and confirmed on the Website, containing information about the name of the Goods, their quantity, assortment, completeness, price and value of the Goods, taking into account the delivery method chosen by the Buyer;

k) Mailing — automated sending of e-mails to the User’s e-mail address or to the User’s mobile phone number from domain addresses dr-ivashkov.com / and /or the email address of the Site Administration dr-ivashkov.com

l) Public offer – an offer containing essential conditions on which the Site Administration concludes a contract for the purchase and sale of Goods and/or a contract for the provision of paid Services with any Buyer who accepted the offer;

m) Acceptance of the Offer – is the Buyer’s full and unconditional acceptance of the terms of the Public Offer.

1.1. If the term in the text of the User Agreement does not have a corresponding definition in clause 1.1 of this document, this term is defined in accordance with the current legislation of the Russian Federation, and if such terms do not have definitions in the current legislation of the Russian Federation – in accordance with the rules of lexicology.

2. Subject of the agreement

2.1. This User Agreement regulates the legal relationship between the Site Administration on the one hand and Users on the other hand (together – the Parties) for the gratuitous use of materials and navigation tools posted on the Site for the purpose of purchasing Goods and/or using Services offered on the Site.
The User Agreement is a Public Offer in accordance with Part 2 of Article 437 of the Civil Code of the Russian Federation.

2.2. The Site Administration provides Users with free services for access to open information posted on the Site and does not require additional levels of access, as well as access to navigation tools on the Site.

2.3. This User Agreement is located on the Website at the following web address: dr-ivashkov.com, comes into force from the moment of its publication on the Site, is valid for an indefinite period or until the publication of the next version of the User Agreement on the Site.

2.4. In accordance with Article 438 of the Civil Code of the Russian Federation, Users accept the terms of this User Agreement from the moment they receive access to the Site materials.

2.5. In addition to the User Agreement, the legal relations between its Parties are also regulated by documents in accordance with clauses 2.4.1. 2.4.1 и 2.4.2. of this agreement.

2.5.1. The procedure for registration and payment of Orders for Goods is regulated by a Public offer for the conclusion of a contract for the retail sale of goods (web address: dr-ivashkov.com). The procedure for submitting Applications for the use of Services is regulated by a Public offer to conclude a contract for the provision of paid information and consulting services (web address: dr-ivashkov.com).

2.5.2. The procedure for processing personal data is governed by the Personal Data Processing Policy (web address: dr-ivashkov.com).

2.6. The use of the Site is possible only in accordance with the terms and conditions set out in the documents in accordance with clauses 2.4.1. and 2.4.2. of this Agreement. Users undertake to stop using the Site in case of disagreement with any terms of this User Agreement and other documents in accordance with clauses 2.4.1. and 2.4.2. of this Agreement.

3. Rights and obligations of the parties

3.1. Users have the right to:

3.1.1. Independently study the materials posted on the Site and use them in their own interests, or in the interests of the legal entities represented by them in any ways that do not contradict the legislation of the Russian Federation and this User Agreement.

3.1.2. Send questions to the Site Administration by e-mail info@dr-ivashkov.com related to the subject of this Agreement. The Site Administration reserves the right not to answer Users’ questions.

3.1.3. Provide your e-mail address in subscription forms on the Site, while giving consent to receive mailing letters from the Site Administration.

3.1.4. If you subscribe to the newsletter, unsubscribe from the Newsletter in whole or in part at any time by clicking on the appropriate link at the end of each email received using the Mailing service.

3.2. Users are required to:

3.2.1. Comply with the current legislation of the Russian Federation when using the Site materials.

3.2.2. To refuse any actions that may lead to a disproportionately heavy load on the Site.

3.2.3. To comply with the copyrights of the Site Administration, as well as third parties – the authors of the materials posted on the Site.

3.2.4. To provide the Site Administration with reliable and up-to-date information about their personal data, which may be requested by special forms of the Site, when placing orders for the purchase of Goods and/or submitting applications for the use of Services on the Site.

3.2.5. To prevent third parties from accessing their own Personal Data posted on the Site, as well as to prevent third parties from accessing Goods and/or Services purchased on the Site before their actual demand.

3.2.6. Be responsible before the law for any actions committed using your credentials on the Site.

3.3. Users are prohibited from:

3.3.1. Take any actions that are aimed at disrupting the normal operation of the Site.

3.3.2. Connect and use any software designed to hack or aggregate the personal data of other Users, including usernames, passwords, etc., as well as to conduct automatic mass mailing of any content, use any automatic or automated means to collect information posted on the Site.

3.3.3. To carry out actions aimed at misleading someone by appropriating someone else’s name and intentionally publishing, sending messages, registering as another person, specifying a fictitious first and last name, or another way of using the assigned name for any illegal purposes;

3.3.4. Copy the Site’s program code, make attempts to violate the Site’s program code, other attempts to harm the Site’s program code, attempts to embed executable code on the User’s side (client scripts: java script, visual basic script, etc.), any embedded objects (java applets, flash, etc.), use frame and iframe cascading style sheets that predefine the ones used on the Site, as well as html code that violates the original design of the page, or commits other illegal actions (sending spam, sending illegal materials, etc.).

3.3.5. To collect personal data of other Users for the purpose of their subsequent processing, i.e. performing actions (operations) with personal data, including their collection, systematization, accumulation, storage, clarification (updating, modification), use, dissemination (including transfer), depersonalization, blocking and destruction.

3.3.6. To use the Site materials for any commercial purposes, to reproduce, copy, sell, publish, make available for public use, or in any other illegal way to use the Site content without the prior written consent of the Site Administration, as the rightful owner of these Site materials protected by intellectual property rights protection legislation, trademark law and protection legislation competition.

3.4. The Site Administration has the right to:

3.4.1. To change the terms of this User Agreement, if it does not contradict the current legislation of the Russian Federation. At the same time, Visitors who place orders for the purchase of Goods and/or make requests for the use of Services on the Site are obliged to familiarize themselves with the text of this User Agreement.
The new version of the User Agreement comes into force from the moment it is posted on the Site, unless otherwise provided by the new version of the agreement. Continued use of the Site or its services by Users after the publication of a new version of the User Agreement means acceptance of the terms of the User Agreement in the new version by Users. In case of disagreement with the terms of the User Agreement, Users must immediately stop using the Site and its services.

3.4.2. To establish any restrictions on the use of Site materials at any time, if this is related to ensuring the normal operation of the Site, protecting the copyright of the Site Administration in relation to Site materials, as well as protecting the Personal Data of Users posted on the Site.

3.4.3. To send out Site news and advertising information to the e-mail addresses provided by Users through the application forms for the provision of Services and/ or orders for the purchase of Goods on the Site.

3.4.4. At any time, change the design of the Site, its content, modify or supplement the scripts, software and other objects used or stored on the Site, any server applications at any time with or without prior notice.

3.4.5. To provide User support in the form of sending messages to Users’ e-mail addresses in response to User requests sent to the e-mail address of the Site Administration:info@dr-ivashkov.com. Advice on user support issues can be provided on the issues of processing requests for Services and/or orders for the purchase of Goods on the Site and troubleshooting problems in this regard, on the functioning of the Site and its services, etc. Consultations are not provided on the configuration of hardware, software or Internet access of the User or other third parties, as well as on other issues unrelated to the operation of the Site and its services.

4. Responsibility of the parties

4.1. The Site Administration is responsible for ensuring compliance with the norms of the current legislation of the Russian Federation when processing personal data of Users in accordance with this Agreement, the Policy on the processing of personal data of Users and the current legislation of the Russian Federation.

4.2. Users are responsible in accordance with the current legislation of the Russian Federation for the accuracy, relevance, completeness and compliance with the legislation of the Russian Federation of the information provided by them on the Site.

4.3. Users are responsible for maintaining the confidentiality of personal data in relation to their data provided by them to the Site Administration, as well as in relation to the data of other Users, in accordance with the current legislation of the Russian Federation in the field of personal data protection. Users must immediately notify the Site Administration of unauthorized use of their personal data and any other violation of the security system of using the Site. Users are responsible for all their activities on the Site, which are conducted on their behalf in accordance with the current legislation of the Russian Federation.

4.4. The Site Administration is not responsible for damage caused to Users in connection with the provision by themselves or other Users of false information regarding their personal data and other information relevant for the purposes of this agreement.

4.5. Any property and moral damage that may be incurred by Persons as a result of their intentional violation of this Agreement, as well as violations of this Agreement committed by them through negligence, will not be reimbursed by the Site Administration.

4.6. The Site Administration does not guarantee the absence of errors in the operation of the Site and its services, is not responsible for its smooth operation, is not responsible for non-fulfillment or improper fulfillment of its obligations due to failures in telecommunications and energy networks, malware, as well as unfair actions of third parties aimed at unauthorized access and / or disabling the software and/ or hardware – software complex of the Site. The Site Administration is not responsible for the improper functioning of the Site, if Users do not take measures to ensure the proper operation of the technical means necessary for the proper functioning of the Site.

4.7. The Site Administration is not responsible for delays or failures in the process of placing Orders for the purchase of Goods and/ or requests for the use of Services that arose due to force majeure, delays in connection with the operation of banks, transfer systems and electronic payment systems.

4.8. Users agree that they will reimburse the Site Administration for losses incurred by the Site Administration in connection with the use of the Site functionality by Users in violation of this User Agreement and the rights (including intellectual, informational, etc.) of third parties.

5. Settlement of disputes, procedure for consideration of claims

5.1. If any of the Parties to this User Agreement believes that the other Party has violated its rights, in order to resolve the conflict in a pre-trial manner, it can send its appeal to the other party a scanned copy of the signed claim by e-mail or by mail.

5.2. In accordance with clause 10.1. of this User Agreement, the following information must be specified in the claim:
• the nature of the violated rights;
• Full name, date of birth, passport data, registration address at the place of residence (place of stay), contact phone number of a person who believes that his rights have been violated;
• information about the representative, if the claim is signed by a representative (full name, scanned copy of the power of attorney; for the head of the legal entity — a scanned copy of the order/protocol on appointment);
• the nature of the actions of the Site Administration, in which the violation of rights was expressed;
• the web address of the page on which information (text or graphic) is posted, which, in the applicant’s opinion, is associated with a violation of his rights (if any);
• date and signature of the applicant or his representative.

5.3. The receiving party of the claim must review the received claim within 30 (thirty) calendar days from the date of its receipt, and notify the sender of the claim in a written response about the results of consideration of this claim.

5.4. If it is impossible to resolve the dispute in accordance with clauses 5.1, 5.3 of this Agreement, either Party has the right to apply to the court for protection of their rights, which are granted to them by the current legislation of the Russian Federation.

6. Final provisions

6.1. The User Agreement comes into force from the moment of publication and is valid until it is revoked by the Site Administration.

6.2. The Site Administration has the right to make any changes and additions to the terms of the User Agreement or revoke the User Agreement at any time at its discretion, with or without notifying Users.

6.3. This User Agreement is based on the norms of the current legislation of the Russian Federation. Issues not regulated by this User Agreement are subject to resolution in accordance with the current legislation of the Russian Federation.